Advancing Kizen CRM
Elevating healthcare and insurance industries with an AI-enhanced CRM
- IndustryHealthcare
- Timeline2019 - Ongoing
- RegionUSA
About the client:
Over 96 million knowledge workers in North America waste nearly $2 trillion annually on repetitive tasks and information searches. Our solution eliminates this inefficiency by automating routine workflows, enabling teams to focus on high-impact work.
The idea for our product was born from this exact challenge. Leveraging advanced AI and knowledge management technologies, we created a custom AI Knowledge Agent capable of transforming how businesses access, organize, and act on information. All intellectual property and innovations behind this product are developed in-house, ensuring maximum control, security, and adaptability for our clients.
The idea for our product was born from this exact challenge. Leveraging advanced AI and knowledge management technologies, we created a custom AI Knowledge Agent capable of transforming how businesses access, organize, and act on information. All intellectual property and innovations behind this product are developed in-house, ensuring maximum control, security, and adaptability for our clients.
Project Overview:
As creators of a powerful enterprise CRM with integrated tools for complex analytics, statistical analysis, and visual data representation, Kizen strives to expand its outreach and scale the business to win bigger markets and land new clients. The main goal is to release Kizen’s in-progress version 2.0, which will offer more customizable SaaS functionality, stability, and robustness. To achieve this ambitious goal, our partner needs to boost the quality of the development cycle and optimize the costs of its in-house DevOps flows.
The client was struggling to find a trustworthy and reliable IT provider that could become a long-term partner capable of supporting Kizen’s rapid growth with cost-effective, high-quality software development services.
The client was struggling to find a trustworthy and reliable IT provider that could become a long-term partner capable of supporting Kizen’s rapid growth with cost-effective, high-quality software development services.
Scope of work
To elevate Kizen's digital presence and operational efficiency, various technical enhancements were made:
Completed the development of the new version of Kizen's platform, targeting a full-scale release within six months.
Analyzed and optimized with industry-leading cost methods and tools.
Provided continuous support and maintenance utilizing a follow-the-sun approach.
Implemented Kubernetes, Docker, Helm, and Jenkins to upgrade the CI/CD system and integrate AWS capabilities.
Improved code quality using a combination of manual and automated QA practices.
Created new product offerings and developed additional customizable modules for Kizen.
Technology Stack:
- Python
- ReactJS
- Kubernetes
- Kafka
- Terraform
- AWS
- Elastics
- Docker
- Node
- Redux
- Zabbix
- Groovy
- Redux Saga
- Jenkins
- Slack
- Jira
Results
Technological Innovation through DevOps
By revamping Kizen’s DevOps strategies, we significantly reduced operational costs and deployment times. Our enhancements included sophisticated automation tools and modern CI/CD practices that streamlined workflows and improved the overall efficiency of the development cycle.
Scalable Solutions for Growth
The engagement demonstrated the scalability of solutions that could adapt to growing business needs. Our development of new product offerings and customizable modules for Kizen was instrumental in helping them scale operations and enter new markets more effectively.
Quality and Performance Improvements
Our focus on high-quality standards and rigorous QA practices led to notable improvements in product quality. The use of manual and automated testing ensured that the new releases were robust and reliable.
Rapid Integration and Agile Excellence
Our ability to seamlessly integrate and adapt to Kizen's processes using Agile methodologies accelerated project timelines and enhanced productivity.
- 50%Operational performance grows
- 30%Financial performance enhances
- 25%Employee engagement rises
- 30%Customer satisfaction increases
Uncover the Product Growth Playbook to Scale your tech Product Without Wasting Budget
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Our distributed setup means you're never out of sync — we adapt to your workflows, time zones, and momentum. Whether you're scaling fast or building from zero, we plug in seamlessly
🇬🇧 UK | UTC+1
🇪🇸 Spain | UTC+2
🇧🇷 Brazil | UTC-3
🇨🇴 Colombia | UTC-5
🇳🇱 Netherlands | UTC+2
🇵🇹 Portugal | UTC+1
🇨🇦 Canada | UTC-4 / UTC-5
🇺🇸 USA | UTC-4 / UTC-5 / UTC-6
🇲🇽 Mexico | UTC−6 / UTC−7 / UTC−8
🇩🇪 Germany | UTC+2
🇺🇦 Ukraine | UTC+3
🇵🇱 Poland | UTC: +1
Businesses we’ve already empowered
Jonathan Colson
Founder & Chief Strategy Officer, Invigor Medical | USA
Healthcare
"Team Work Spirit's solution has increased order capacity, automated 70-90% of standard fulfillment, and cut the client's processing times by 1-2 days. The team has adapted well to evolving needs, responded quickly to changing priorities, and provided exceptional value, pleasing the client."
The most impressive aspect was the depth of technical talent
E-Commerce Development | Web Development
Sebastian Otutuama
Co-Founder, Aquaty
Healthcare
E-Commerce Development | Web Development
"Team Work Spirit has provided the client with an instrument for predictable software development and QA, enabling them to streamline their development process and ensure consistent, high-quality products. Moreover, the client is impressed by their problem-solving skills and effective communication."
We're impressed with their ability to solve problems and really understand our needs while working on our project
"Team Work Spirit has helped the client improve the KPI's performance, reduce code setup and deployment times, accelerate service deployment, and automate tasks. They've also shortened the release cycle time, enabling the client to launch a high-quality major release as scheduled."
Their performance has consistently met our expectations in all key areas
Custom Software Development
Willi Pasternak
CTO, LCM Digital | Germany
Fintech
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